Frequently Asked Questions

Everything you need to know about your next timepiece.

Are all watches sold on WATCH OUTZ authentic?

Yes, we guarantee that every timepiece in our collection is 100% authentic and sourced directly from authorized distributors or the manufacturers themselves.

What is your shipping policy for international orders?

We offer insured worldwide shipping. Delivery times typically range from 3 to 7 business days depending on your location and the selected courier service.

Do the watches come with a warranty?

All watches include the original manufacturer's warranty. The duration and specific terms vary by brand, typically covering movement defects for 1 to 2 years.

What is your return and exchange policy?

We accept returns for unworn watches in their original packaging within 14 days of delivery. Please note that protective films must remain intact for a full refund.

How can I track my order status?

Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.